Information for Patients: Elliott Hall is currently experiencing technical difficulties with the telephone system. This may lead to delays in answering calls. We apologise for the inconvenience and encourage patients to use eConsult to contact the practice.

Elliott Hall Medical Centre

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Order a Repeat Prescription

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Your Repeat Medication

You must allow two full working days notice for prescriptions to be prepared.

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.

Hay Fever Medication

Under new NHS guidance hay fever medicines are no longer routinely prescribed. They can be bought directly “over the counter” from pharmacies

Further information from the NHS website

If you forget to request a repeat prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

Further information about Out of Hours Medicines

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

Help with NHS Costs

How to order your medication

For safety reasons we are unable to take requests for repeat prescriptions over the telephone. You may order repeats in one of the following ways.

  • Using the Electronic Prescriptions Service (EPS) (see below)
  • Registering with patient access and you can order your prescriptions online. You can either pick up the prescriptions yourself or ask for it to be sent electronically to a local pharmacy if you wish
  • By leaving or sending the right hand side of your repeat prescription to the surgery. You will need to indicate which medications you need. Please enclose a stamped addressed envelope if you require us to send it to you
  • In person at the surgery by completing a written request form available at reception.

You must allow two working days notice for prescriptions to be prepared.  We are unable to accommodate requests for same day prescriptions except in an emergency. Please complete an urgent request form.

Medication Reviews

The clinical team at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes invite you for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

You can have your medication review with the practice pharmacist or with a doctor. You are also welcome to submit your medication review via eConsult.

Non-Repeat Items (acute request)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Hospital and Community Requests

When you are discharged from Hospital you should normally receive a minimum of seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Please see Harrow CCGs latest information