Information for Patients: Elliott Hall is currently experiencing technical difficulties with the telephone system. This may lead to delays in answering calls. We apologise for the inconvenience and encourage patients to use eConsult to contact the practice.

eConsult

Fill out a simple online form to get advice and treatment by the end of the next working day.

Virtual Diabetes Fresh Start Group

If you have received a text message in regards to the above; then we would encourage you to sign up for these sessions!

Please check out the video to understand the programme further:

Diabetes Video Group Consultation Invitation on Vimeo.


Frequently Asked Questions

What is the Diabetes Fresh Start Programme?

This Fresh Start Programme looks to provide you with tools to manage your diabetes better. You will be given resources that have been created for you to optimise your own lifestyle to help manage your diabetes better with the opportunity to ask questions to the clinician and meet other patients. You will receive videos and emails to help you with this, as well as the opportunity to attend 3 virtual sessions.

All you need is an internet connected device (tablet/computer/smartphone) that has a camera and microphone and a quiet space

Which topics will the sessions cover?

Session 1: Understanding your diabetes

Session 2: Improve your wellbeing

Session 3: Make changes that last

What are group consultations?

Group Consultations support you to keep well, review your condition and allow you to spend longer with your healthcare team. You will have a one-to-one consultation carried out via video in a group setting with fellow patients who also live with Diabetes. Having other people in this appointment allows you to be connected and support each other.

What will happen in your Fresh Start Video Group Consultations?

Each session lasts around 90 minutes, with 8-10 other patients, meeting together every month for three months. You will have access to our Fresh Start resources in between sessions to keep you on track and motivated.

We use Microsoft Teams, an NHS approved secure platform for healthcare consultations, which allows you to fully participate and interact with our healthcare team and other participants via video, audio and chat.

We will share the latest advice on Diabetes and use a Results board, containing your latest blood test results to help you understand your condition better and use this to open up discussion.

What are the benefits of virtual consultation?

More time for effective engagement with fellow patients and clinicians

Connect with clinicians

Efficient way to deliver care

Promote pillars of life style medicine

Opportunity to learn from each other

Group Consultations Confidentiality Agreement

As a participant in Group Consultations, both you and the other patients who are sharing the appointment will discuss medical information in the presence of other patients, and also staff. This applies equally if attending a group consultation in person or virtually, using a secure video and/or audio link to both the main session and any microconsults. Your clinician (doctor, nurse or pharmacist) and other members of your healthcare team including students, if present, will be doing likewise. Staff & students are bound by their employment/educational contracts and professional codes of ethics to respect patients’ confidentiality.  Please read the statement below, and if you agree, please sign the form where indicated. 

Statement of confidentiality

By signing this agreement, I undertake to respect the confidentiality of the other members of the Group Consultation by not revealing any medical, personal, or other identifying information about others in attendance, after the session is over. If I am attending virtually, I undertake to make sure that others cannot hear or see the group consultation, unless they are my carer who has also signed this form and that it is not recorded by anyone. My own information, however, belongs to me, and I understand that I am encouraged to discuss my own details with my carer or other family members, as appropriate. 

I understand that if I have health concerns that are of a very sensitive nature, I may of course, ask to discuss them with the relevant staff member in a private treatment room, opt for a 1:1 discussion at the end of the session in person or virtually, or to schedule an individual appointment. 

I understand that I am under no obligation to share personal information with other patients, or healthcare staff, unless I choose to do so.  By signing this confidentiality form however, I am agreeing to share any relevant test results within my group.

At any time, I can withdraw my consent to this.

I consent as above in all of my group consultation sessions at The Elliott Hall Medical Centre


Please fill the following form if you are interested in joining this programme.

First
Last

Please fill in this link to start receiving our fresh start support emails to aid you with the programme.