Information for Patients: Elliott Hall is currently experiencing technical difficulties with the telephone system. This may lead to delays in answering calls. We apologise for the inconvenience and encourage patients to use eConsult to contact the practice.

Elliott Hall Medical Centre

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Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Can another Healthcare Professional help?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

Medical Emergencies

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident
Your Appointment at the Practice

Please ensure that when you arrive you book in. This can either be done with the receptionists or using the touch screens that are placed in reception or both waiting rooms.

Some doctors consult from the first floor and so these patients should make their way upstairs to the waiting room on the first floor where they will be called in. Normally we will call you in by the use of the television screen and a bell will sound. The screen which will show your name, the doctor you are to see and the room that they are in. If you think you have booked in but have not been called and think you have been forgotten please go to reception to check.

  • Appointments must be pre-booked – this can be done by completing an e consult and an appropriate appointment will be booked for you. This maybe a telephone, face to face or video consultation.
  • If you are unable to complete an e consult – please phone reception to make an appointment on 020 8428 4019
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
Please help us – Cancelling and failure to attend appointments

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you arrive late we do not guarantee that you will be seen. If we are able to see you it may be at the end of surgery  to prevent other patients being seen late.

Patients who fail to attend appointments

At the present time we often have over 200 appointments each month where patients do not attend and have not told us they are not coming. This is a huge number and is unacceptable as it means that many patients who would have attended have to wait longer to be seen. In fact the situation is worse than we have described as many of these patients then rebook thus taking up another appointment slot that would have gone to someone else if they had turned up in the first place.

It is your responsibility to let us know if you cannot make your appointment. Even if you ring an hour before it frees up a slot for someone else and we can be certain it will be snapped up quickly.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.