Information for Patients: Elliott Hall is currently experiencing technical difficulties with the telephone system. This may lead to delays in answering calls. We apologise for the inconvenience and encourage patients to use eConsult to contact the practice.

Elliott Hall Medical Centre

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What to do when we are closed

Out of Hours Emergencies

Call 111 when it's less urgent than 999

When the practice is closed, there is an out of hours emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day.  If you need out of hours help, you can either call 111 which is a free-phone number nationwide or you can use 111 online

On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

GP Hubs, Minor Injury Units and Walk in Centres

Out of hours you maybe able to be seen in a local GP hub or a walk in centre or minor injury unit. Please click here for more information about how you can book an appointment out of hours at a local clinic or if needed attend a walk in centres.

Mental Health Crisis?

If you or a loved one who is registered at Elliott Hall Medical Centre is struggling with your mental health – 24 hours a day, you can contact the Single point of access on 0800 0234 650 or click here for more information.

If you are unable to get through, or feel you have a life threatening emergency, you should call 999 or go to A&E if you. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.