Information for Patients: Elliott Hall is currently experiencing technical difficulties with the telephone system. This may lead to delays in answering calls. We apologise for the inconvenience and encourage patients to use eConsult to contact the practice.

Elliott Hall Medical Centre

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Making the most of your Practice

There are many services available to help you to stay healthy. Some of these services can be accessed directly (see below), and for others you need to be registered with a GP Practice (Surgery).

  • When you wish to consult a GP about your medical condition, you need to contact EHMC via E consult with medical information, and we will then arrange for your to be assessed and if necessary come to the surgery to be seen. If you go along to the Surgery and do not have an appointment, you may not be seen. The Practice may ask you to come back at another time, or may suggest that you are seen by another Healthcare Professional
  • When you see your GP about a medical condition, they may arrange for further tests to be carried out. If so, they will explain the arrangements for these tests and how you will get the results. These tests may be carried out within the Practice or at another medical facility
  • If your GP thinks that you need to be seen by a Specialist Doctor or other Healthcare Professional, they will refer you. For most specialties – you cannot make an appointment to see an NHS Specialist without being referred by your GP
  • If you require medication that can only be obtained on prescription – the GP will send a prescription through to your pharmacy electronically.
  • If the medication the GP has suggested can be purchased over the counter – you will be informed of this
  • If you have a preference for either a male or a female GP please check with the Practice before your appointment – we can try our best to accommodate this but this can not always be promised – especially for emergency appointments
  • If required, the Practice can arrange for an Interpreter, who may work either face-to-face or by telephone
  • If you need to use the Interpreting Service please ask the Receptionist to arrange this when making an appointment, as Interpreters must usually be booked in advance of your visit to your GP
  • If someone else is contacting the Practice on your behalf, please ensure that you have given them consent to speak to the practice
  • You will be treated with courtesy and respect

Help your Practice to help you  

Practices can be busy places and staff try hard to accommodate their patients – in return you are asked to behave in a polite and considerate manner. It would be appreciated if you would help your Practice to keep surgeries running smoothly and ensure that patients are seen at the right time, by:

  • When you have an appointment please attend at the time stated, and if you are not able to attend please let the Practice know in advance, so the appointment can be used by someone else who needs it. KEEP IT OR CANCEL IT!
  • If you do not attend appointments, the Practice may de-register you. This means that you would stop being a patient of the Practice and you would no longer be seen by us
  • If more than one member of your family needs to see the Doctor or other Healthcare Professional, please book one appointment per patient
  • If you have to discuss a complex medical issue please let the Receptionist know so a suitable length of appointment can be arranged
  • Please notify the Practice if you change your address, telephone or mobile phone number
  • We ask that you treat the doctors and staff with respect and courtesy
  • Test results take time to reach us, so please do not contact us before you have been asked to do so.
  • Any tests taken by hospital specialists will be returned to them – please contact the relevant hospital secretary. Please do not contact EHMC to ask for results of tests that we have not requested

Other help available

  • Cough or cold, or if your child has a minor ailment – your Pharmacist may be able to help you
  • Eye problem – you should go to an optometrist
  • Dental problem – consider visiting a Dentist
  • Foot problem – you can access referred to our Podiatry Services
  • Specialist consultation – your GP will refer you

If you become unwell when your surgery is closed, please dial the Surgery number as normal and your call will be transferred to the Out of Hours Service or alternatively you may be given another telephone number to call.

24 hour emergency cover is provided by NHS 111

There are Minor Injuries Units at most hospitals where staff will assess minor injuries such as sprains, burns and simple fractures and either treat them or, if they find a more serious problem, arrange for you to be seen by the most appropriate Healthcare Professional.

For a list of Minor Injury units near you please access button below.