The        
     ElliottEar

The Newsletter Published by the Patients' Association of the Elliott Hall Medical Centre

 Number 23    Reg Charity No: 1048910        Oct 2004

 
 

 

 

 

 

 

 

 


Principal Contents List

 

Chairman’s Report

From the Treasurer

The Weekend Tea Parties

Transport Service

Babble and Chat

Want to book an appointment with a Doctor  via the Internet?

Carer’s Support Group – Happy Birthday

Flu Vaccination 2004

DaRT    Dial-a Ride & Taxicard

Famous names in medicine - Baron Muenchhausen

Obituary:   Leslie Thomas Morton     20 July 1907 to 17Feb 2004

Sendoff of Sendoffs !

Congratulations Reena Majus FRCGP

Out of Hours / HARMONI

Community Oriented Primary Care (COPC)

Depression

Account of  visit to our local Diabetes Group Education Class

Improvements to Childhood Immunisation Programme

Malaria Prevention

Staff changes at Elliott Hall Medical Centre

 

 

CHAIRMAN'S REPORT

The summer season began with a very successful Quiz Evening and fish and chip supper in early May. The evening was enjoyed by a good number of patients and my thanks go to the members of the Social Committee for all their work in organising the evening, and in particular to June and Eric Pleass who prepared and ran the quiz.

 

At the AGM in May, attended by at least twice as many people as usual, the business side of the meeting was conducted speedily, and after coffee Dr Alan Byers and his family entertained us with a number of amusing stories interspersed by musical pieces, which were thoroughly enjoyed by us all and demonstrated not only his caring nature as a doctor but his amazing musical talent. Thank you, Alan, so much.

 

Just a couple of weeks later came the most amazing event that the Practice and Patients' Association have ever attempted - a farewell concert to Dr Byers performed by artistes ranging in age from 6 to 103 - all being introduced by Barry Cryer with wit and enthusiasm. Thank you very much, Barry. After what appeared to be the end of the music session, Dr Byers was presented with a French horn, a Sibelius computer programme and a book which contained all the messages sent in by you, the patients. May I thank you all for sending in these messages and for your great generosity in the donations which enabled us to purchase these presents. However, all was not over; suddenly a complete orchestra appeared and the afternoon ended with Dr Byers playing his new horn with them.

 

Many people gave a lot of their time and energy to help and my thanks go out to each and every one who helped in any way and to all of you who came to the concert. If you missed it, there are copies of the event on video which we hope will be available shortly. If you did miss it, I recommend you watch the video. During the planning stage, the date, the venue, and the format were all altered, but thanks to the Practice Manager, Denise Lavey, it was "all right on the day".

 

Many volunteers came to the Volunteers' Tea Party at Pam Bertolotti's house and garden (thank you very much, Pam) and enjoyed a lovely social occasion on a very pleasant Sunday afternoon towards the end of August. My thanks to all who helped to stage that event - which reminds me - Why are you not a volunteer? This is an appeal to everyone but particularly to those just retired or about to retire - please spare us a few hours if you can. The services we provide are listed on the back cover - ring one of the co-ordinators or me to get more information.

 

Finally, I am delighted to announce that the Committee filled the casual vacancy of Vice-Chairman recently and Lesley Walmsley is taking this on.

 

My thanks to everyone who contributes in any way to the Patients' Association and I look forward to seeing you all at the coffee morning on Saturday 20 November.

Cyril Flood Chairman

 

* * * * * *

 

From the Treasurer

 

This has been for me a very busy few months on "Treasurer's business". Firstly there was the Quiz Supper, which raised a net £345.74. Then, following the very successful farewell concert for Dr Alan Byers, there were more than 360 donations for him, reaching a large sum.  We were able to buy him a top-of-the-range French horn, which he played to the assembled audience, and a piece of computer software for composing music. Even after buying the book for the tributes to him, and paying the photographer, there was a substantial sum which we sent to him, but Alan Byers - who was overwhelmed by the enthusiasm which greeted him at the concert - donated a large amount to the funds of this Association.

 

Those of us who were lucky enough to be at Hatch End High School on 6 June had a wonderful time.  Those of you who were unable to attend should see the video.

 

We have already bought some special stationery for the practice, and have agreed to pay about £2,400 for further medical equipment and for the refurbishment of some of the chairs in the waiting room. There have been some generous donations to the Patients' Association funds, and these sums are used carefully for the benefit of the practice and of course ultimately for us.

Victor E. Davis Treasurer
* * * * * *

The Weekend Tea Parties

Pondering how best to extend the pastoral work of the practice, I thought of the many patients who perhaps don't get to see a friendly face as often as they would like. The idea of the weekend tea party was born in the informal and warm atmosphere of my home. Now, thanks to many volunteers, to whom I am so grateful, we have been able to hold six weekend tea parties, which have hosted close to 50 people in total.

 

We enjoy a high tea and most importantly the indispensable ingredients of companionship and a nice chat.  It's just wonderful seeing smiling faces and so rewarding knowing that people have been able to look forward to and enjoy an afternoon in pleasant company.  Patients are collected and brought home by volunteers, and the teas always have a good ratio of carer-volunteers.

 

Should you wish to join us, please contact your doctor.  And if you are able and willing to help with transport and/or help on the day (for just two hours) once every six weeks or so, do please call me.

Tova Salomon

 

* * * * * *

 

 

Transport Service

Aim: To provide transport for patients to the Medical Centre and local hospitals

Co-ordinators: David and Pat James

Operation: The system is operated by volunteers at the Medical Centre on Tuesday and Friday mornings from 10 a.m. to 12 noon. Patients are asked to ring them at those times on 8428 4019 to book their journeys. Please note that drivers do not take bookings. In the event of emergency appointments, patients should contact David and Pat James.

The charge: This remains the same: £2.00 for a return journey to the Medical Centre and £5.00 for a return journey to a hospital.

Once again, many thanks from all concerned to the drivers, and to Rita, Norma and Marcia who take the calls at the surgery.

 

 

David and Pat James

* * * * * *

Babble and Chat

 

Babble and Chat is a parent/carer and baby/toddler group which meets weekly. We provide the opportunity for adults and children to get together for a chat, to play and to have a cuppa.

 

We are now planning the Christmas Party in December (date to be announced). Attendance is by ticket only @ £2.50 per child. This will include an entertainer and a wrapped gift from Father Christmas. Please contact us to book your ticket(s). The date for the party will be displayed on the notice board at the Medical Centre.

Babble and Chat meets every Tuesday afternoon, 1.45 to 2.45 p.m., in The Clubhouse, situated in Saddler's Mead Park, off Clonard Way, Hatch End. A leaflet with more information about the group, and a map, are available on the Patients' Association notice board in the waiting room at the surgery.

We look forward to meeting you.

Lisa Harvey and Carole Lesser

  • * * * * *
  •  

Want to book an appointment with a Doctor via the Internet?

 

Our clinical database supplier, EMIS, has recently introduced the facility to book appointments on the Internet - they call it ACCESS. We hope that this will be a convenient way for some people to make their appointments, as the service is available round the clock.

There are a few rules for use:


You can only book an appointment for a doctor, no other member of the team

 

This service is only available to patients over the age of 16

 

You will have to get your registration details (ACCESS ID and PIN number) from the practice - we need a couple of days to process the request

 

We can only issue registration details to the patient, not to a relative or friend - this is for confidentiality reasons

 

Please note that the ACCESS website is not directly linked to our clinical database. The only part of the clinical database that is interrogated is the available appointments for the designated doctors

 

The practice can look at bookings made through the ACCESS system - if someone is found to be abusing the system their ACCESS facility will be stopped. Abuse might be booking multiple appointments and then cancelling, making appointments and not attending, or cancelling a pre-booked appointment at the last minute, making it impossible for it to be offered to another patient. If your access is stopped, you will be informed of the reason in writing.

 

If you want to try Internet access appointment booking:

 

Make your request to use this service in writing - include your name, address and date of birth, plus your signature. We need two working days to process such requests. You can then collect your Internet Registration password from Reception, or we can post it if you give us a SAE.

 

Log on to the practice website - www.ehmc.co.uk - and click on the link

 

There is detailed information on the website on how to create your "account" and how to make or cancel bookings

 

It would be good to know how the system is going - any feedback, good or bad, to me, please.

Denise Lavey Practice Manager

 

·          * * * * *

·           

CARERS' SUPPORT GROUP - HAPPY BIRTHDAY!

At the end of November 1994 we arranged the first informal meeting for Carers although, due to a minor operation I had to have, the first meeting did not actually take place until 9th February 1995. It was at my house and five carers attended. Ever since that small beginning we have been running meetings on the third Thursday of each month, with an average attendance each time of about 18. Meetings are held in members' homes - sometimes we are a little squashed, but nobody complains!

 

In February 2005 we shall be celebrating our tenth birthday with a lunch, and we look back on the happy times we have spent with many carers.

 

In issue 4 of The EIIiottEar I wrote that the word "Carer" is not one that many people who care for a loved one on a day to day basis, 52 weeks a year, would use to describe what they do. To them, they are looking after someone they love - it doesn't have a title. Over the last ten years Anne Flood and I have been very humbled to work with many carers: their devotion to their loved one is immeasurable, and they are so uncomplaining. We both feel privileged to work with them, and perhaps help in some small way. Our meetings are never dull - they all retain their sense of humour and many are delighted to have a short respite from their caring by coming to them.

 

As we celebrate ten years of "Caring", the carers, Anne and I would like to say "Thank you" to Ann Kirby from Social Services.  Ann has been involved with the Group on a voluntary basis since the beginning, and her help and advice has been so appreciated by the carers.  Ann is retiring from Social Services on 8 September, but will still continue to come to our meetings - it wouldn't be the same without her.  We wish her a happy retirement - she deserves it.

 

Despite their total commitment to caring, most of the carers find the time to come to social and fund-raising events of the Patients' Association, and we are indebted to the Home Visiting volunteers who make this possible for some carers.  They sit with the loved one to enable the carer to come to meetings and social events.

 

We have had our sad times when a member's loved one dies, but the Group is there to support the carer.   Several ex-carers still attend our meetings, and their experience is of great benefit to new carers.

 

Meetings still continue on every third Thursday of the month. If you are a carer why don't you join us?  The venues are on the Patients' Association notice board at the Medical Centre.

 

Here's to the next ten years!

Beryl Peacop

* * * * * *

 

 

 

Flu Vaccination 2004

As in previous years, the national policy for 2004/05 is that influenza immunisation should be offered to

• All those aged 65 years and over

• All those aged over 6 months in a clinical risk group, such as patients with diabetes, chronic respiratory disease including asthma, chronic heart disease, chronic renal disease

• All those living in residential care homes

 

The Pneumococcal (pneumonia) immunisation programme

 

Current recommendations are for all patients over 75 years and those in risk groups as above who have not been previously immunised.  Please note: re-immunisation with pneumococcal vaccine is not currently recommended.

 

Those who are housebound will be visited when times are available, and patients will be contacted in advance.

 

Helen Jenner Nurse Practitioner
* * * * * *

 

 

DaRT ... is a registered charity which campaigns for a public transport system fully accessible to all

 

Dial-a-Ride: If you are unable to use public transport because of a disability, you may be entitled to register with the West London Dial-a-Ride, who provide transport for people with disabilities, including wheelchair users.

 

Taxicard: The Taxicard scheme allows Londoners with a mobility impairment, which prevents them from using buses and trains, to travel in the contractor's licensed radio taxis - black cabs - at subsidised rates.

 

For further information and application forms, please contact DaRT, Room 210, Colourworks, 2 Abbot Street, London E8 3DP, tel. 7241 2111.

 

* * * * * *

 

 

FAMOUS NAMES IN MEDICINE

BARON MUENCHHAUSEN

In late 1951 Dr Richard Asher, a Harley Street practitioner and father of the distinguished actress Jane Asher, published a letter in a medical journal reporting a patient he had encountered who travelled from one hospital to another deliberately simulating acute illness, and even submitting to investigations and operations. A few days after admission the patient would discharge himself, having had free food and lodgings at the expense of the state.

 

More correspondence followed, reporting cases of patients simulating acute abdominal catastrophes ("neurologia diabolica"), fits, faints and spurious external haemorrhages ("haemorrhagica histrionica").Dr Asher suggested that this condition be named "Muenchhausen's syndrome".
 Who was Muenchhausen?

Baron Karl Friedrich Hieronymus von Muenchhausen was a German hunter and soldier, born in Hanover in 1720.  He amused his friends and became famous for narrating marvellous stories of his adventures during service with the Russian army.  In fact he was a pathological liar.  In 1785 he published a book recording Baron Muenchhausen's

Marvellous Travels and Campaigns in Russia.  Several editions of the book, each adding a few more "adventures", appeared, the last as recently as 1948. So now patients who come to hospital feigning illness are often diagnosed as having "Muenchhausen's syndrome".

Leslie Morton

Leslie Morton contributed an article on a famous name in medicine in The EIIiottEar for several years, and had planned to balance each "famous name" with an "infamous name", of which this was the first.                             Sadly, Leslie died earlier this year, and the following tributes come from Paul Samet, a patient who had known Leslie since 1939, and from
Dr Reena Majus.

 

 

* * * * * *

 

Leslie Thomas Morton

20 July 1907 - 17 February 2004

 

Leslie had lived at 44 The Lawns in Hatch End since 1938, when he was Librarian at St Thomas's Hospital Medical School. He was later to work for various medical bodies, including the British Council Medical Department, British Medical Journal, etc., and from 1959 he was Librarian of the National Institute for Medical Research at Mill Hill until his first retirement in 1972. Less than a year later he was appointed Library Advisor to the British Postgraduate Medical Federation, which provided continuing education for General Practitioners. His task was to raise standards, train staff and introduce the facilities of a medical library. He retired for the second time aged 73.

 

He was renowned throughout the medical world for his Medical Bibliography: an annotated check-list of texts illustrating the history of medicine, the first edition appearing in 1943, with a fourth in 1983.    After his retirement he worked mostly at home on indexing and proof-reading new medical books, and, with Robert Moore, his successor at Mill Hill, on A chronology of medicine and related sciences, which was published in 1997. Just before his death he heard that the publishers had agreed to produce a second edition. He wrote several other books and numerous articles.

 

For his outstanding work in the field of medical reference books he was awarded several honours, in both the UK and the USA. He was one of a hundred British librarians of all kinds to receive a Royal Charter Centenary Medal from the British Library Association, and was admitted to the U.S. Medical Library Association's list of "the 105 Most Memorable".

 

Leslie was also very active in the Scouts, serving as District Secretary for Harrow and receiving the Association's "Thanks Badge", an honour not lightly bestowed.

 

Despite all the renown that he achieved, Leslie was always a modest man, with a cheerful smile and a joke for everybody.

 

 

Paul Samet

 

 

Leslie and Bertha Morton transferred to EHMC in April 1996. Chatting soon revealed what a formidable talent we had in Leslie, and he was co-opted to help advise on setting up our library when the extension was completed in 1997. He attacked his job vigorously (child's play compared to somewhat more important libraries he had run), despite caring very tenderly for his ailing wife. Soon the Medical Centre had a very professional fine library, which is unique amongst general practice surgeries.  He continued to maintain this, and could be found regularly in the library whistling, while he helped research information needed or induct new learners in the practice. He regularly helped out with the medical student teaching. His excellent heart "murmurs" and his medical knowledge soon had him giving a better examination of the heart practical session than I could manage.

 

He was a firm favourite with the staff, and enjoyed attending staff functions, usually being one of the last to leave, even at 1 a.m. Our thanks were expressed in naming the library after him. When Leslie decided to retire at 95 he passed the reins on to an excellent successor, Peter Baggs, who is as diligent in maintaining the library as was Leslie, and also instrumental in our website.

 

We do miss Leslie but feel enriched by our association with him.

 

 

Reena Majus

 

* * * * * *

 

SENDOFF OF SENDOFFS !

I still can't believe the magnificent sendoff I received from EHMC. So many sent me lots of kind messages, most of which I could not respond to as it would have been a full-time job in itself to have written to everyone as I would have liked. So please let me take this opportunity to thank the many that I have not answered.

 

Originally, I thought that my goodbye would hinge around the talk I was invited to give at our Patients' Association's AGM on 1 1 May, an occasion which I thoroughly enjoyed. It included my mnemonics for the no less than 49 (7x7) qualities that the patient would like from a doctor, and the 7 items that the doctor hopes for from the patient!

However, only a few days before the Sunday afternoon of 9 June, I caught wind of the amazing surprise concert which was to take place at Hatch End High School.  They had to tell me that some sort of concert was in the pipeline as they wanted me to play something with my wind quintet! Until then, it was the best kept secret in Hatch End! Even then I had no prior knowledge of the programme.

Barry Cryer compered the first half, in which I was treated to some lovely playing and intriguing magic. Tom Well, aged 18, was not only magician but an expert piano accompanist too, and also a notable double bass player. Our oldest pianist is also our oldest patient, Alice Milsom aged 103. Unfortunately, there is no space here for me to mention all the wonderful performers.

 

We were also entertained by some great singing which included some humorous renderings of well known songs with the words rewritten, personalising them for me in a witty and very touching way. For example, "Anything Reena can do, Alan can do better! ;hotly disputed!), "He'll do it Byers way!", "Hello Alan!'', 'Oh Dr Byers what shall we do?!', and words to that well known third movement of Mozart's fourth horn concerto.

 

In the second half our wind quintet played. We called it The 5 Ds Wind Quintet because we consist of 2 Doctors and 3 Davids. Then out of the blue, Reena Majus presented me with a magnificent Alexander French horn, far better than the one I had. My old one was on its last legs and full of dents, bought second-hand when I was 16 and in urgent need of replacement. Apparently there had been an enormous secret collection (truly secret from me till that moment) where hundreds of people had been very generous! Well of course it was a flabbergasting moment.

 

Chris Jenner then suggested I play a few notes in front of everybody! (Actually it takes 3 months to break in a new horn!) The next thing I knew, a whole 32-piece orchestra appeared out of nowhere from the back of the hall, under the direction of Adrian Parker. They were mostly made up of patients and some friends too, many of whom were connected with the Harrow Young Musicians. Adrian had even managed to give them a secret hush hush rehearsal (cloak and dagger stuff!). I then got to play my new horn in earnest and we all played the Nocturne from Mendelssohn's Midsummer Night's Dream, Bizet's March from Carmen and part of Handel's Music for the Royal Fireworks. I think we sounded pretty good!

 

The new horn has already greatly improved my playing and I am very grateful to all who contributed to it, who appear in a lovely farewell book that I was also presented with, along with a valuable music writing computer programme, Sibelius 3. It is lucky that I have had a two-month break from work to help me get my head around how the "Sibelius 3" programme works. It has enabled me to produce lovely printed music arrangements for the choir I lead.

 

There was far too much to my Farewell from EHMC for me to write about it all here. Our practice administrator, Mrs Ann Knight, produced two of her famous goodbye poems for me, and Ann's daughter Laura (our reception co-ordinator) shared her 21st birthday celebration with a final "goodbye Alan" lunch for our team at the surgery, at which I received more presentations, including an absolutely incredible lit- up model of my surgery consulting room, hand made by our talented Mrs Chris Elton, our receptionist, who also makes bespoke models professionally as a small sideline.

 

So I was very "spoilt" and made a great fuss of, and left feeling that perhaps I should not be leaving at all! I have in fact been infused with some feeling of self- doubt about things, but I was finding work at EHMC becoming too strenuous and heavy for me and felt in need of a change. So now I am looking out for part-time work at St Elsewhere. Any suggestions?! I do feel humbled by and grateful for all the trouble so many people took to make my leaving so special.

 

Finally, once again all my grateful thanks to all of you who gave me such a wonderful sendoff and to all those who have made my nearly 25 years at EHMC, Hatch End such a rich and happy experience. I maintain that the people in our Hatch End area must be the best people anywhere, and I hope to see many of you again in the future. I wish you all that life has to offer, in good health.

 

 

Alan Byers

* * * * * *

Congratulations Reena Majus FRCGP

We hope all our EIIiottEar readers will join us in congratulating Reena on having been awarded a Fellowship of the Royal College of General Practitioners. A "Fellowship" is the highest award that can be bestowed on a Member of the RCGP and recognises Reena's significant contribution to general practice above and beyond what is normally expected.

For Reena's patients this will come as no surprise, as I know of no other GP who is so meticulous and caring in their work. What many patients may not be aware of is her contribution "outside the consulting room". Reena has for many years been a trainer, and her trainees have "graduated" and formed a significant part of the modern day GP workforce in and around
London. Her special skills in managing mental health problems have even encouraged some to follow careers in this area, including one consultant already in psychiatry and another on the way.

Reena has been an examiner for the London Deanery and is considered by all of us to be an authority on audit in general practice. Essentially all GP Learners have to pass an Audit, and Reena is one of the senior and most experienced assessors.

Not confined to examining learners Reena is also an Appraiser for other local GPs.

 

Finally, working at EHMC is only Reena's day job. For one evening each week and at weekends she also works for St Luke's Hospice at the Grange Kenton, and as many of you will again know she really is our in-house expert in Palliative Care.

 

Well done, Reena.  We are all very proud of your achievement and wish you every success at the forthcoming presentation of your Fellowship.

 

 

Out of Hours / HARMONI

 

Historically out-of-hours care was provided by one's own family doctor, but over the last two decades increasingly "in-hours" and "out-of-hours" workload has seen many GPs look to alternative sources of help.                                                               The commercial deputising services emerged and about ten years ago Harrow GPs formed a co-operative - HARrow Medics Incorporated or HARMONI.  Most GPs in Harrow are members and take it in turns to provide cover at the Primary Care Centre, which is in Northwick Park Hospital.  If you've ever wondered what happens when you need out-of-hours help, read on!

When you call the surgery a message will either advise you to call the doctor via a pager or you will be given the number for NW London NHS Direct. A nurse will ask a series of questions based on your condition, using a computerised protocol, and together with his or her judgement will suggest a course of action.  This is often giving some advice but may also range from attending A & E to coming to the Primary Care Centre.  If housebound or the condition demands, a Home Visit will also be offered.

 

At the Primary Care Centre, Harrow GPs typically take it in turns to provide medical cover.  Shifts are usually after evening surgery or at a weekend, and can be 5-6 hours long.  During a shift we tend to see a variety of people with a range of complaints. Examples include parents with unwell children and pregnancy-related problems. One memorable occasion was when a child was brought along on a particularly busy weekend shift. The waiting room was full of unhappy children and adults. This particular boy was conspicuous as he was lying passively in his Dad's arms, making little noise. We called this child out of turn and within a minute or so it was clear that he might have an appendicitis. Luckily, at that time A & E was only a short trip downstairs, and I called ahead to the surgical team to expect the boy.  Later that evening he had an operation and a perforated appendix was removed!

Working at HARMONI has the benefit of seeing patients from different parts of Harrow who are under the care of other practices. It is harder than treating one's own patients as there is no medical background given and all the information one has to go on is what's provided by the patient. So doctors have to make diagnoses based only on what a person says, supported with what they can find by examination. In the future perhaps information systems will allow access to a patient's entire medical history, allowing more seamless care.

 

On the downside, separation of out-of-hours under the New GP Contract could result in a proliferation of providers and a more fragmented service.

If you need help out of hours, please remember always to dial the surgery number first, and then follow the instructions given. The arrangements do vary from time to time, so storing numbers" from previous occasions is inadvisable.

Ashok Kelshiker

******

Community Oriented Primary Care (COPC)

In the last issue of The Elliot Ear, we invited you to take part in an innovative research and development project to improve services at Elliott Hall Medical Centre. Using a method called Community Oriented Primary Care (COPC), the aim was to put patients and service isers at the centre of service development.

This is very much a practice-led initiative to improve services at Elliott Hall; our role is to support the process. As researchers we are based at the Royal Free and University College Medical School and are experienced in implementing COPC methods in primary care.

A short-list of topics was produced by the practice team and circulated in the last EIIiottEar. Patients were asked to rank the three topics they felt were most in need of attention, and from the 32 patients who responded, the results were as follows:

1        Depression and other mental health problems

2        Improving repeat prescribing

3        Getting the best care for housebound patients

Twenty-two of these patients were happy to be contacted by us and involved further in consultation process. These patients were invited to participate in focus groups held on each of the three topics above. Focus groups are a useful method for exploring people's knowledge and experiences and gaining a detailed understanding not only of what people think, but how and why they think as they do. The focus groups were held at the Medical Centre, facilitated by the researchers, and participants were given an assurance that their views would be fed back to the practice anonymously.

Below is a summary of the discussions from the focus groups:

Depression and other mental health problems

Participants gave detailed accounts of their own and others' experiences of how depression can develop and be dealt with. Complex models of the origin and expression of depression were described along with a variety of coping mechanisms.

In terms of service use, both the triggers and perceived obstacles to accessing help from professionals were given. Practical solutions to a number of the issues were suggested:

 

•:• A greater amount of information about the condition itself as well as the services and help available, both from the practice and from other sources

 

•.• Increasing public awareness of depression would help to lessen the stigma felt by those who suffer with depression and those trying to seek help

 

•:• Encouraging participation in social networks (for example for new mothers) could help to lessen the feelings of isolation within a supportive environment

 

•:• Family and friends may have an important role in the care of those with depression Strategies to improve self-esteem, such as counselling, may help prevent/deal with depression.

Improving repeat prescribing

Both the 28-day rule imposed by the PCT and the 48-hour practice rule had the net effect of transferring costs and inconvenience to patients and carers, in terms of journeys to the practice, time, fuel, fares and general planning required. The increased workload for the practice was also acknowledged. In response to the rules, patients had developed individual strategies for minimising their inconvenience.

The variety of services provided by local pharmacists was described. It was felt that pharmacists had a role to play in improving the repeat prescribing process and that they should be involved in future discussions.

Getting the best care for the housebound

Participants had a lot of expertise in being carers for the housebound.  Definitions of what it means to be "housebound", factors leading up to being housebound and the subsequent effects, both on the housebound themselves and their carers, were shared.

Care currently available from social services was felt to be unco-ordinated and poorly resourced; home carers were often inadequately trained. Private carers were prohibitively costly and of variable quality.

The impact on family carers - for example, stress and tiredness, isolation and economic - was considerable. Carers wanted:

 üAn information leaflet detailing help available from social services, private agencies and voluntary organisations, other local and national organisations, and their contact details

,üGreater monitoring of the housebound. This was thought to be best served by a practice-based individual with a "welfare/co-ordinating role" who would also be the main contact for the housebound, their carers and the professionals involved in their care.

Next steps

The detailed findings from the focus groups have been fed back to the practice team at Elliott Hall. They have been keen to hear your views on these issues and are currently working on how best to act on them. We plan to meet with them again in the autumn to discuss how to take this work forwards. We will keep you informed of developments in future issues of The EIIiottEar.

 

If you would like any further information on this work or would like to share your views on any of the above topics, you can contact Kalpa Kharicha

by phone on        020 7328 8199

by email on         k.kharicloa@pcps.ucl.ac.uk

or by post at       Department of Primary Care and Population Sciences, Royal Free and University College Medical School, Royal Free Campus, Rowland Hill Street,

London NW3 2PF

 

Kalpa Kharacha and Steve Iliffe

DEPRESSION

One of the focus groups of the recent COPC research project (see the article above) looked at depression and other mental health problems. The group shared the problems of lack of knowledge of what it was; where and to whom to go to for help; and the variety of that "help". I hope to answer some of these queries in this article and also give some useful links for people to access directly for further information and help.

This information is taken from the Royal College of Psychiatrists' information leaflet on depression and I am grateful to them for it.

What does it feel like to be depressed?

The feeling of depression is much more powerful and unpleasant than the short episodes of unhappiness that we all experience from time to time. It goes on for much longer, and can last for months rather than days or weeks. Most people with depression will not have all the symptoms listed here, but will have at least five or six.

With depression you:

• Feel unhappy most of the time (but may feel a little better in the evenings)
• Lose interest in life and can't enjoy anything

• Find it harder to make decisions
Can't cope with things that you used to

• Feel utterly tired

• Feel restless and agitated
• Lose appetite and weight (some people do the reverse and put on weight)
• Take 1-2 hours to get off to sleep, and then wake up earlier than usual

• Lose interest in sex
• Lose your self-confidence
• Feel useless, inadequate and hopeless • Avoid other people

• Feel irritable
• Feel worse at a particular time each day, usually in the morning
• Think of suicide

 

 

You may not realise how depressed you are, because it has come on so gradually. You may be determined to struggle on and can blame yourself for being weak and lazy or feeble. Other people may need to persuade you that it is not a sign of weakness to seek help. You may try to cope with your feelings by being very busy, which can make you even more stressed and exhausted. You will often notice physical pains, constant headaches and sleeplessness. Sometimes these physical symptoms are the first sign of a depression.

Irrespective of the cause, if depression significantly affects your life it is worth treating or getting help. There are many ways of helping depression so it's important to let others know how you are feeling, either by telling family, friends or a health care professional. We are as concerned about your mental state as about your physical one.

There are a range of talking therapies in addition/in preference to medication so get the correct facts to make an informed choice and start to feel better!

Some useful sources of information

          http://www.mental health.org.uk
http://www.depressionalliance.org
http://rcpsych.ac.uk
http://mind.org.uk
http://www.youngminds.org.uk

So, if you need help or information about mental health issues PLEASE ASK ANY OF THE DOCTORS OR NURSES AT EHMC.

Reena Majus
******

An account of a visit to our local
Diabetes Group Education Class

 

Have you ever wondered what diabetes actually is or why it has occurred? Have you wondered what kinds of foods you can eat and what to avoid? Have you worried about foot care and what the signs of foot disease are?  Perhaps the Diabetes Group Education Class can answer these and many more of your questions.

The classes are usually held in the afternoon, and you spend 2 hours in the company of a diabetes specialist nurse, dietician and podiatrist. The session is interactive and the audience are invited to ask any questions they may have. The explanations are clear and simple, and enough information is given without it becoming dry or boring.

At the session I attended about 16 people came, some 75 per cent of whom were relatively newly diagnosed with diabetes. The session did have something for everyone, and experienced people with diabetes as well as family and friends seemed

to enjoy and learn from it. Learning took place from one another as well as from the leaders.

 

The dietician was a big hit. She was asked about the role of "diabetic foods", which

types of cheeses were best to have and which breakfast cereals were suitable. She talked about how to make sense of food labelling, and provided some useful handouts. The podiatrist invited the audience to air their concerns about foot disease and helped to dispel some of the myths regarding gangrene. She gave some practical tips on footwear and foot care, and discussed what the signs of foot disease are. The audience wanted to know whether "glucose intolerance" and diabetes could be reversed once diagnosed, and why some of them had been advised to check their blood sugars and some hadn't.

The above is just a flavour of the topics covered and questions asked.         Judging by the crowds surrounding the speakers afterwards, the session could have been twice as long and still have had a captive audience.

One of the aims of the new "Diabetes National Service Framework" is to make structured education available to all people with diabetes. With accurate and reliable information people will be better able to manage their condition and work more purposefully with health care professionals.

If you would like more information or would like to attend a session, please contact Dr Kelshiker or any of the diabetes team at the surgery.

Ashok Kelshiker

Improvements to Childhood Immunisation Programme

Changes to this programme have been announced by the Department of Health, following advice from the Joint Committee on Vaccination and Immunisation (JCVI). These changes are:

·     Using inactivated polio vaccine (IPV) instead of live oral polio (OPV) vaccine for all ages.  Due to the success of the global vaccination programme, polio has been eliminated from large parts of the world, and the risk of infection in the UK is now very low.  This means that a switch can be made to IPV.  This vaccine is as effective as OPV in protecting the individual and does not carry the risk of vaccine-associated paralytic polio (VAPP), which very rarely does occur with OPV.

·     Using a new acellular pertussis vaccine instead of whole cell pertussis vaccine to protect babies and children against whooping cough.  This new acellular pertussis vaccine provides the same high level of protection but tends to cause fewer minor reactions in children.

·     The new vaccines are also thiomersal free.   This meets the internationally agreed aim of reducing the exposure of children to mercury if it can be avoided.

·     The new vaccines are combined so that children will be able to receive them injection.

The new vaccines for primary, pre-school and teenage immunisation will be introduced from late September this year.  Parents and health professionals will be able to access information about the changes to the routine programme on the new immunisation website:  www.immunisation.nhs.uk.

 

 

Malaria Prevention

Many people underestimate just how dangerous malaria can be, but it is important that travellers assess the risk of it in areas they are to visit.

Malaria is an infectious disease caused by the Plasmodium parasite and depends upon both humans and mosquitoes to maintain its deadly life cycle. It is carried from person to person by an infected female mosquito, and all it takes to be infected is just one bite.

Malaria is one of the major causes of death worldwide yet it can be both prevented and treated.   Each year between 300 and 500 million people will be infected, and more than a million will die from that infection.  It is not a seasonal disease and the risk runs throughout the year.

In the UK the most deadly form of malaria is on the increase. For the traveller the first step towards preventing malaria is to assess the risk in the areas to be visited. The next is to avoid being bitten. It is important to use an effective insect repellent containing DEET (diethyltoluamide). This should be applied to both skin and clothing, and reapplied as directed in the product literature. Arms and legs should be covered, especially in the evening.

Air-conditioned accommodation means that the mosquitoes are unlikely to enter the room as long as it is working and windows are not opened.  It is not necessarily true that there is no risk if staying in large cities or good quality hotels.

Where there is no air conditioning rooms must be sprayed and mosquito coils burnt. If staying outside, mosquito nets are essential, and should be treated with permethrin and tucked into mattresses.

Ideally travellers should seek advice on an appropriate anti-malarial several weeks before travelling. There are several options available and choice will depend as much on individual need as on destination and length of stay.                     Antimalarials are not available on an NHS prescription.

Proguanil and Chloroquine are very effective in preventing malaria in certain malarious regions, and are usually used together (or occasionally on their own) in areas of lower malarious risk.  Chloroquine 300 mg is taken once a week and Proguanil 200 mg is taken daily.They should be started one week before travel, during the holiday and forfour weeks after return home.  They are available over the counter at most pharmacies, and cost approximately £18 for a two-week holiday.

Mefloquine (Larium) is a very effective antimalarial and 250 mg is taken once weekly, starting usually two weeks before travel, during the holiday and for four weeks on return home.  The cost is approximately £37 for a two-week holiday. It is not suitable for a child under 5 kg.

Doxycycline, although not licensed, is very effective in preventing malaria.  A dose of 100 mg is started 1-2 days before travel, during the holiday and for four weeks on return. The cost is £10 based on a two-week holiday. It is not suitable for a child under 12 years.

Atovaquone with Proguanil (Malarone) is very effective against Plasmodium Falciparum, the more serious strain of malaria.    It is to be taken once a day starting 1-2 days before travel, during the holiday and for one week on return.  The cost is approximately £42 based on a two-week holiday.

As with all medication, there may be unwanted side effects, so it may be necessary to change to an alternative and this can be discussed at a travel consultation.

The risk of malaria exists long after return from holiday, and the signs can easily be mistaken for flu, so it is important to report any foreign travel when there is an unexplained fever.             Most importantly of all is to complete the antimalarial course after returning home.

A useful website address is www.malariahotspots.co.uk, or you can call The Hospital for Tropical Diseases' Travellers' Healthline on 09061 337733 for up-to-date travel health information (calls cost 50p per minute).

Happy holidays!

Angela Bradley

******

STAFF CHANGES AT ELLIOTT HALL MEDICAL CENTRE

Some sad goodbyes and a few welcomes

Dr Byers finished his time at EHMC at the end of June after his concert and a joint leaving/21st party with Laura, our Reception Co-ordinator (details were on the website). Sister Alison Willis made the decision to return to hospital work as a Nurse Practitioner at Northwick Park A & E.  Dr Kleinberg has been on maternity leave since late April but will be returning to work at the end of October.

We are very pleased to report that Dr Naomi Vaughan, Dr Majus's registrar, is staying on at the practice as a salaried doctor. Dr Manmeet Sekhon (Dr Jenner's registrar) has already joined us for a year's placement. Dr Majus also has a new registrar starting - Dr Naziq Kausar (this is a welcome back, as Dr Kausar was a PRHO at EHMC last year!). In addition, Dr Kamran Ahmed has recently commenced a four­month placement as a PRHO under Dr Kelshiker's tutelage.

There are also two new additions to the Administrative Team - Gloria Smith and Bhavini Popat joined us in June. They have settled well and have been key in changing our mail-handling system for the better.

 

Denise Lavey Practice Manager

 

 

Manmeet Sekhon

For those of you who haven't met me so far, I am the new GP Registrar working for Dr Jenner.  I started this post at Elliott Hall in August and will be here for a year.

I qualified in 2001 from Madras Medical School (MMC) in India.  MMC is one of the oldest medical schools in the Indian subcontinent and is part of the Madras General Hospital, founded in 1664, and takes distinction in having the first Indian lady doctor to graduate from the school.

In 2001 I came to the UK and have spent the last years in hospital posts in Medicine, Accident & Emergency, Psychiatry and Obstetrics & Gynaecology.

I am married to a doctor who was in the same year at medical school, and he currently works in General Practice in Ealing.

When not working I enjoy cooking, decorating, listening to music or just relaxing and reading a book in the garden.

I am already impressed with the effort everyone at the surgery puts in to deliver the highest standards of care for the community, and I look forward to spending the rest of my time here and to making my best contribution.

 

Mary Taylor

As a nurse practitioner new to Elliott Hall, this is my "compulsory" introduction.

I qualified in 1972 (which fits my status with a 7-year-old granddaughter) but, despite the NHS, I am still very young at heart and enthusiastic.

My initial years of nursing were in theatres and, after marrying and starting my family - two girls and a boy, now 27,1 7, and 25 respectively - changed direction to burns and plastic surgery where I was involved for over 10 years at Stoke Mandeville and Mount Vernon Hospitals. I really enjoyed this speciality before deciding that a move to more sociable, non-hospital hours would be more compatible with bringing up a family.

My most recent 13 years were spent as a Practice Nurse and then Nurse Practitioner in my local surgery in Little Chalfont, working with two GPs and absolutely loving the job. I gained my qualifications in family planning, asthma and heart disease, as well as my degree.

I was really thrilled to have joined EHMC in March of this year and feel I have begun to settle into the team well. I have really enjoyed my first few months working here in Hatch End.