H O M E April 2012
ABOUT THE PRACTICE
Changes To The
Way We Work
The Partners tend to see
patients with complex and long-standing condition who often need more than the
allocated 10 minutes. Appointments with these doctors were also limited by the
need to ensure adequate provision for ‘on-the-day’ requirements. The partners
now have 15-minute appointment times instead of the usual 10-minutes and do not
routinely see urgent cases. These measures have improved the waiting time to
see these doctors (now usually 3-4 days) and the waiting time in surgery.
ALL urgent cases are now seen by the
nurse practitioners and the junior doctors.
Sister Jenner and
Sister Goss Sister Taylor are independent Nurse Prescribers. They can see a
whole range of problems from a tummy upset to chest pain, emergency
contraception to ear ache or flu-like illness. There are always doctors on hand
to offer help if needed.
And you can help us
too…
Please arrive on time for your appointment
– one latecomer at the
surgery at the start of a surgery
can have a knock-on effect on the
whole surgery.
Also please be realistic about what
can be managed in a single
appointment – if you have a lot of
things to discuss with the doctor
please be prepared to return for
another appointment at a later date.
- Opening Hours -
Awards - Out of Hours
Our opening hours will be 8am to
6.30pm Monday to Friday.
We do not close for lunch and our phones remain on throughout the day.
We are also provide additional consultations outside our usual
opening times.
We have a surgery from 7am on a Tuesday,
Wednesday and Thursday. These surgeries are for pre-booked appointments.
These surgeries are staffed by one of the
partners (each with a set day).
If you require urgent assistance from a Doctor whilst the surgery is closed, please see the "Out of Hours" information listed below (or click the link).
If you require information, please check the "Health Information" page.
1997 Kings Fund Organisational Audit Accreditation. With Several Commendations
1998 Runner Up Doctor of the Year Award - Child Health Services.
1999 NHS Beacon Award Accreditation- Awarded for Patient Involvement
1999
2002 Investment in People Award
2003 Re-accredited Investment in People Award
2006 In February the practice was awarded the Gold Award of the Princess Royal Trust
for Carers and the HSA for its work with Carers . We came top of the 84 other
applications across the country and this reflects the excellent support, advice and
help offered by all our Patients' Association volunteers, non-clinical and clinical
staff at the practice to carers and their loved ones. The picture below was taken
at the presentation of the award.
From Left to Right: Dr Ashok
Kelshiker, Practice Manager
Carers' Co-ordinator Beryl Peacop, Patients' Association Chairman
Cyril Flood, Dr Chris Jenner, Mrs Edith Epps (holding award) and
Dr Reena Majus
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
May 2007
The Disability Care Award
Note
The Disability Care award
encourages excellence of care to disabled people in
General practice. It is given to a practice in recognition of
innovative or
Significant developments in the
organisation, accessibility or delivery of care to
Disabled people. The Royal
College of General Practitioners is grateful to
Leonard Cheshire for sponsoring
the award.
The EHMC (Hatch End, Middlesex) practice has recently received this
award. We were pleased to have been nominated
by a patient and we will be putting the award prize money towards
improving access for patients with disabilities.
Top Row:
Dr A. Kelshiker, Dr C. Jenner, Prof Haslam (President RCGP), Prof Nigel
Sparrow (Vice-Chairman of Council RCGP)
Bottom Row:
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OUT OF HOURS
In the case of a medical emergency if you need a doctor out of
hours call the surgery on 020 8428 4019. You will hear a recorded message.
Please have pen and paper to hand to make a note or the telephone number to
call.
Sometimes our doctors take their own
out-of-hours calls; at other times ‘HARMONI’, the local out-of-hours service,
will cover for them.